Digital Bank Chatbot (Malaysia)
The Challenge
AI-only chatbot had 58% error rate, causing 81% underbidding fear.
Human+AI Solution
Human+AI hybrid chatbot (AI coding + 100% QA) + PLM for banking.
Full Story
A leading Digital Bank in Malaysia faced a 58% error rate with an AI-only chatbot. We overhauled their system using a custom PLM fine-tuned for Malaysian banking and GDPR compliance. Every component was subjected to 100% QA by our senior engineers, achieving 99% query accuracy and restoring customer trust.
Enterprise Architecture Parallel
Validated by Klarna & Bank of America
Similar to Klarna's AI assistant (which handles the work of 700 agents) and Bank of America's 'Erica', we deployed a highly restricted, domain-specific Private Language Model to prevent 'hallucinations' and ensure financial advice remains strictly accurate.
View Industry PrecedentMeasured Results
Ready for your own success story?
Our Human+AI hybrid approach consistently delivers 2.3x faster results while maintaining 100% compliance and reliability.
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